Scott Bouchard's Resume (Last updated August 8th 2006)

To obtain a position where the leadership, communication, and problem solving skills I have developed can be leveraged to solve critical business challenges. The work I love entails clearly articulating technical solutions to business problems; in essence providing the missing link between the business and technology.

As the enterprise architect responsible for web content management (WCM) at Allstate, I was asked to identify and solve highly visible challenges with a shared infrastructure. With the help of my team, I quickly discovered that the lack of stability and resulting user confidence in the service was primarily due to lack of governance. After the root cause was discovered, I immediately set to work communicating the need for executive buy-in to support efforts to make the required changes. With management support, I initiated a number of projects, each geared to improve a key area of the WCM service. For instance, common components were created to ensure cross-application consistency and speed development. Governance, such as design reviews and standard operating procedures were introduced and centrally managed.

• Interwoven TeamSite
  

• Java and .Net application
  

• TIBCO ESB (XML based services)
  

• DITA based Information Architecture
  

• IBM Websphere Portal
  

• Verity K2
  

• Citrix Metaframe
  

• Oracle Content DB (OCS)

A premier provider of health care insurance asked Accenture for assistance with creating an enterprise content management strategy to mitigate legal risks and provide better customer service. We assisted the client create a strategy and business case for web content management to address the need to publish policy and procedure information to call centers.

I was responsible for creating a web content management architecture that was consistent with the client's long-term direction. This entailed designing and delivering a proof-of-concept, including a new Java-based call center application. Workflow and content template design was critical to project success. With this in mind, I oversaw the content migration effort -- consisting of thousands of Word documents which had to be migrated in parallel with design and development due to deadlines. During the system design, I ensured that business requirements were met while keenly incorporating usability feedback from conversion and subject matter experts. Another important success worth noting is how I mentored and educated the client's staff, by collaborating on tasks, on the WCM product so they would be in the best possible situation to own the application when the project successfully concluded.

• Interwoven TeamSite 6.5
  

• IBM Websphere 5

When one of the top brokerage firms committed to outsource trading operations, they called on Accenture. The objective of the program was to drive to a real-time operations environment. BETA Systems was chosen as the core processing vendor to which the primary brokerage operations would be outsourced. This program, the largest ever undertaken by the client, demanded three separate releases due to size and complexity.

As the lead of the Beta Interface Team, I was responsible for the development of Java and .NET based web services designed to abstract the vendor's API from business applications. Abstracting the interfaces enabled us to augment standard functionality to meet business requirements, such as asynchronous queuing of updates during vendor down time. I was also responsible for tracking and managing vendor related knowledge and challenges, which I cataloged and communicated via a website I created. Development groups additionally leveraged my team as a single point of contact to ask questions and raise points of concern to the vendor.

• Weblogic 8.1 web services and a TIBCO ESB
  

• .Net and Java components
  

• HPUX platform
  

• mySQL and Oracle databases

My work at a premier Federal government client involved transforming a website, with expansive reach and user base -- consisting of over 50,000 files-- into a powerful brand, tightly woven with the department's initiatives. Consistently rated as one of the top government sites, it received an average of 14 million page views and millions of visits per month from the U.S. and over one hundred countries. The large number of pages mandated generic, yet powerful, templates driven by a flexible scalable workflow system.

I lead a team tasked with designing and building the content management infrastructure and supporting the client's effort to convert 50,000+ files to TeamSite 5.5.2 templates. Our design called for TeamSite to generate and deploy HTML pages that were then dynamically included by a master servlet running on Websphere application servers. The deployed content was accessed and cataloged through metadata set by users during the content creation phase. Subsequently, an adaptable workflow system was used to review and approve it. The crucial role of linking, or associating, content with a department initiative was handled by Datadeploy. By inserting descriptions and predefined key words into a database, Datadeploy allowed administrators to define key word associations that dynamically drove the users' page.

• Interwoven Teamsite 5.5.2
  

• Interwoven Datadeploy 5.x
  

• Interwoven Opendeploy 5.6
  

• IBM Websphere 5

On the Environment Support team, I used my extensive Teamsite and Solaris skills to support and maintain multiple production sites as well as the corresponding development environments for a major financial institution's web-based applications. My extensive knowledge of Teamsite lead me to be responsible for production servers while acting as an expert resource for many teams developing for it. It was challenging and rewarding to oversee multiple teams developing in parallel. I facilitated this development by creating and distributing Teamsite best-practices and training developers how to integrate Teamsite concepts into Java based applications. In addition to my Teamsite responsibilities, I migrated code to production sites, managed the resolution of application problems, setup and secured Solaris, iPlanet, Weblogic, and Oracle instances for development and production environments.

My work on the Dashboard Support team entailed supporting and developing enhancements for a major financial institution's Internet-based application. Responsibilities included maintenance and development for Teamsite and acting as the team's technical resource for Java-Teamsite point-of-contact questions. In addition, I designed and developed Java-based enhancements that integrated our application with outside vendors.

This project involved retrofitting an existing web-based application for use with a content management system. Thus allowing business users to maintain web site copy by submitting changes through an approval process. I was challenged with developing an Interwoven Teamsite model that would be followed by subsequent projects. A major accomplishment entailed designing a dynamic content architecture that provided for scheduled deployments and content expiration; Teamsite did not natively support this.

• Interwoven TeamSite 4.51 and 5.0.2
  

• XML
  

• Oracle 8i and 9i
  

• Perl
  

• iPlanet 4.0 and 4.1
  

• Webtrends
  

• BEA Weblogic 5.1 and 6.1
  

• Solaris 2.6, 7, 8, 9
  

• Apache
  

• Tomcat
  

• J2EE

Enterprise Content Management thought leadership
Team leadership and project management
Vendor and client relationship management

CIDM - Content Management Strategies Conference (DITA) - April 2006
Interwoven Gear-Up - May 2005
BEA WebLogic Portal 8.1: Developing Enterprise Portals - October 2004
Developing Crystal Reports 9 - February 2004
IBM Websphere 5.0 Administration - June 2003
Technology Architecture Design - March 2003
Interwoven Teamsite 5 Certified Consultant - January 2002